BASE
Pay as you go
Best for: simple, everyday homes
- Standard rates & response
- Phone & remote help à la carte
SMARTCARE™ SERVICE PLANS
PRIORITY SUPPORT,
DESIGNED AROUND YOUR LIFESTYLE.
Simple, reliable, preventative care for the Wi-Fi, AV, surveillance, lighting, and automation systems we install — across Long Island, NYC and The Hamptons.
Private 24/7 AI tech support with Sloane for members — and a real team behind her.
CLIENT WELCOME OFFER
Join by December 15, 2026 — Existing Smart Tek clients get a free Welcome Health Check, rate locked 12 months, month-to-month.
CHOOSE YOUR TIER
FOUR PLANS. ONE PROMISE — YOUR SYSTEMS JUST WORK.
ESSENTIAL
$79/mo + tax
no setup fee
Best for: typical Long Island family home / small office
- Phone & remote help included
- Annual checkup
- Priority scheduling
- 30 min prepaid time
- Firmware & network health
PLUS
From $179/mo + tax
setup from $299
Best for: larger upscale home / professional office
- Everything in Essential, plus 24/7 proactive monitoring
- 2 visits/yr
- ~24 hr response target
- Seasonal open/close
- Loaner equipment
ELITE
From $449/mo + tax
setup from $599
Best for: Hamptons estates / high-end hospitality
- Everything in Plus, plus same-day response target
- Dedicated concierge
- 4 hrs prepaid that never expires
- Storm prep & vacation readiness
- Multi-property support
Pricing varies by system size; final pricing confirmed after a system assessment.
WITHOUT SMARTCARE
- Saturday-night Wi-Fi outage, nobody to call until Monday
- Cameras offline while you're away and you don't know
- Firmware never updated
- The Hamptons house won't turn on when weekend guests arrive
- Every call is a new bill
WITH SMARTCARE
- Private 24/7 AI tech support with Sloane, and a real team behind her
- Proactive monitoring catches problems early (Plus and Elite)
- Annual checkups and updates
- Seasonal open/close for second homes (Plus and Elite)
- Phone and remote help included, member labor rates
How SmartCare works
System Assessment
Choose your plan
We take care of it
COMPARE BENEFITS
FULL PLAN COMPARISON.
| FEATURE | BASEPay-as-you-go | ESSENTIALGreat starting point | PLUSBest overall value | ELITEConcierge |
|---|---|---|---|---|
| Annual System Checkup | — | |||
| Priority Service Scheduling | — | |||
| Remote Diagnostics & Troubleshooting | A la carte | |||
| Software & Firmware Updates | — | |||
| Network Health Check & Optimization | — | |||
| Preferred Pricing on Future Upgrades | — | |||
| Prepaid Service Time Included | — | 30 min | 1.5 hrs | 4 hrs |
| Preventative Maintenance Visits | — | 1 / year | 2 / year | 4 / year |
| Proactive Remote Monitoring | — | — | ||
| Network Protection & Device Health Review | — | — | ||
| VIP Scheduling (Peak Seasons) | — | — | ||
| Seasonal Open / Close Checkups | — | — | ||
| Vendor Liaison Coordination | — | — | ||
| Response Time Target | Standard | 2 Biz Days | 24 Hours | Same-Day |
| Service Hours Coverage | Business | Business | Extended | 24 / 7 |
| Loaner Equipment (when available) | — | — | ||
| Member Labor Rates | Standard | Discounted | Reduced | Elite (lowest) |
| Discounted Emergency Service | — | — | ||
| Rollover Service Time (no expiration) | — | — | — | |
| Transferable Service Time | — | — | — | |
| Annual Technology Performance Report | — | — | — | |
| Dedicated Concierge Contact | — | — | — | |
| Emergency Coordination Assistance | — | — | — | |
| Estate / Multi-Property Support | — | — | — | |
| Storm Prep & Vacation Readiness | — | — | — |
WHY SMARTCARE™
BUILT TO KEEP LUXURY TECHNOLOGY QUIETLY WORKING.
FASTER RESPONSE TIMES
Priority scheduling puts members ahead of standard service queues.
PREVENTATIVE MAINTENANCE
Annual checkups, firmware updates, and network optimization keep systems healthy.
LOWER LONG-TERM COSTS
Discounted labor, prepaid service blocks, and reduced emergency rates.
PEACE OF MIND
Remote monitoring on Plus and Elite catches issues before you do.
PROGRAM OVERVIEW
PREVENTATIVE MAINTENANCE FOR EVERY SYSTEM IN THE HOME.
SmartCare™ memberships provide ongoing technical support, system optimization, and priority scheduling for Smart Tek clients across Long Island, NYC and The Hamptons.
- Wi-Fi & Networking Systems
- Audio / Video & Home Theater
- Surveillance Systems
- Smart Home Automation
- Lighting & Shade Control
- Access Control & Gate Systems
TERMS & POLICIES
WHAT'S COVERED, WHAT'S NOT, AND HOW MEMBERSHIP WORKS.
PREPAID SERVICE BLOCKS
- Service time is measured in 30-minute increments.
- Unused blocks roll over annually while membership is active.
- Service blocks hold no cash redemption value.
- Additional blocks available at discounted member pricing.
- Elite blocks are transferable to approved friends or family at Smart Tek's discretion.
PRIORITY RESPONSE & ACCESS
- Smart Tek will make every reasonable effort to honor Plus and Elite response times.
- Priority applies only when timely property and remote system access are available.
- Missed access reschedules service to the next available window.
- All response times subject to technician availability, parts, weather and travel.
EXCLUSIONS & LIMITATIONS
- Equipment replacement costs and manufacturer warranty coverage.
- Third-party internet or utility outages.
- Damage from misuse, unauthorized modifications, or third-party contractors.
- Construction-related repairs, rewiring, or third-party software subscriptions.
- Environmental or storm-related damage.
- Emergency after-hours onsite labor unless included in tier.
MEMBERSHIP TERMS
- Memberships renew annually or monthly based on selected billing structure.
- Benefits remain active only while the account is in good standing.
- Smart Tek may modify plan structure, pricing, or benefits with notice.
- Benefits are non-transferable unless stated under Elite.
READY TO ENROLL?
Call us to choose the right plan for your home and systems.