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ON-SITE SERVICE
SERVICE & TROUBLESHOOTING
On-site help for systems already in your home, including systems other companies installed.
ON-SITE HELP
What we do
We come to you and troubleshoot home theaters, TVs, audio, Wi-Fi, surveillance cameras, and smart home systems. If we can fix it on site, we do. If a component has failed, we recommend a replacement and install it once you approve.
SERVICE SCOPE
What we don't do
We are not a repair shop. We don't take in receivers, TVs, or speakers for bench repair, and we don't handle manufacturer warranty repairs. For a single broken device, the manufacturer or an authorized repair center is the right call.
EXISTING SYSTEMS
When to call us
- Your installer is out of business or doesn't call back
- The system stopped working after a power outage, a move, or a new internet provider
- Remotes or the app no longer control everything
- Wi-Fi drops in parts of the house
- Surveillance cameras are offline or not recording
PROCESS
How it works
We diagnose the system on site.
You approve any replacement before we install it.
SmartCare keeps it running afterward.
FAQ